ACCOUNT & DATA

Request account deletion or help with your data.

Use the in-app account controls or contact Zamlora support if you cannot access your account.

Inside the app

Open Settings and look for Account & privacy, then the account-deletion request option. Follow the information and confirmation steps shown in your installed version.

If you own a household, you may need to transfer ownership or delete the household before deleting your account. A managed child profile can have different controls, so its parent or guardian should handle the request.

If you cannot sign in

Email support@zamlora.com with the subject “Zamlora account deletion request”. Use the email associated with your account where possible. Tell us that you want to request deletion; leave passwords, security codes and sensitive household details out of the message.

What happens next

Support may need to verify that you are authorised to make the request. We will explain the scope of the request and any information that needs to be retained before confirming completion. This page does not promise an immediate deletion or a fixed retention period.

Subscriptions are separate

An account-deletion request does not replace managing a Google Play subscription. Review any active subscription in Google Play and use its subscription-management controls as appropriate.

The public Android release is coming soon. These are the support routes for account and data questions; the exact controls available depend on the installed app version.